Refund, Credit, & Cancellation Policy

1. Purchases & Credits

All purchases — single sessions, multi-session packages, and multi-service bundles — are issued to your account as credits. Credits currently do not expire and may be used for any eligible service at any time. If we ever introduce an expiration period, we will notify you by email in advance and give you a reasonable redemption window — never less than one year from the date of notice — to use any credits you already hold.

• Single sessions: One credit, redeemable for the specific service purchased.
• Packages: Multiple credits for the same service at a discounted per-session rate.
• Bundles: Credits for a set of different services at a discounted combined rate.

2. Refunds

Because credits don't expire, there's no rush to use a purchase — but if you'd like your money back instead of a credit, here's how that works:

• Unused single sessions: Full refund available within 2 months of purchase, provided the session hasn't been used.
• Unused packages/bundles: Full refund available within 2 months of purchase if no sessions have been used.
• Partially used packages/bundles: If some sessions have already been redeemed, the used sessions are billed at the regular single-session rate (not the discounted package/bundle rate), and the remaining balance is refunded.
• After 2 months: Purchases are no longer eligible for a cash/card refund but remain available as non-expiring credit.

Refunds are issued to the original form of payment and may take 5–10 business days to appear, depending on your bank or card provider.

3. Memberships

Biosum has discontinued memberships and is no longer accepting new members. Clients with an active membership or subscription as of September 15, 2026 will continue to be honored under their existing terms until they choose to cancel.

• Grandfathered memberships/subscriptions may be cancelled at any time.
• They are not eligible for a refund.
• Any credits already accrued under a grandfathered membership do not expire, regardless of when the membership is cancelled.

If you have questions about your specific membership terms, contact us directly at 980-480-1502.

4. Cancellations & Rescheduling

• 12+ hours before your appointment: Cancel or reschedule anytime through your client portal — no fee, no penalty.
• Within 12 hours of your appointment: Online self-service is closed; please call, text, or email us directly so our team can adjust preparation for your appointment.
• No-shows and late cancellations: There is currently no fee. However, Biosum reserves the right to apply a fee for clients with a pattern of repeated no-shows or late cancellations, at our discretion.

5. Policy Changes

This policy — including refund windows, cancellation rules, and credit terms for future purchases — is subject to change at Biosum's discretion. Any updates will be reflected on this page with a revised effective date, and any expiration period will be introduced only as described in Section 1.

6. Questions

For anything not covered here, or to request a refund, contact the Biosum team at 980-480-1502 or support@biosum.com.